Terms & Conditions

Welcome to MyWish Food our food-based ecommerce platform. These terms and conditions outline the rules and regulations for the use of our platform. By accessing or using our platform, you agree to comply with these terms and conditions.
Please read them carefully.

  1. Account Registration:
    a. You must be at least 18 years old to create an account on our platform.
    b. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

  2. Product Listings and Descriptions:
    a. We strive to provide accurate and up-to-date information regarding product listings, descriptions, prices, and availability.
    b. However, we do not warrant the accuracy, completeness, or reliability of any product information on our platform. It is the responsibility of the vendors to ensure the accuracy of their product listings.

  3. Ordering and Payment:
    a. When placing an order, you agree to provide accurate and complete information.
    b. Payment options and terms will be specified during the checkout process.
    c. All prices listed on our platform are in Kenyan Shillings and inclusive of applicable taxes, unless otherwise stated.

  4. Delivery and Returns:
    a. Delivery times may vary based on your location and the availability of the product.
    b. You are responsible for providing accurate delivery address information.
    c. We have a returns policy in place. Please refer to our separate Returns Policy for detailed information.

  5. Intellectual Property:
    a. All content, including but not limited to logos, trademarks, images, text, and graphics, on our platform are the intellectual property of their respective owners.
    b. You may not use, reproduce, modify, or distribute any content from our platform without obtaining proper authorization.

  6. Prohibited Activities:
    a. You agree not to engage in any illegal, abusive, or unauthorized activities while using our platform.
    b. You may not interfere with the functionality or security of our platform or attempt to gain unauthorized access to any part of it.

  7. Limitation of Liability:
    a. We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our platform or the products purchased through it.
    b. We do not guarantee the quality, safety, or legality of the products listed on our platform. You use our platform at your own risk.

  8. Governing Law and Jurisdiction:
    a. These terms and conditions shall be governed by and construed in accordance with the laws of Kenyan Government. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Kenya.

We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Continued use of our platform after any modifications signifies your acceptance of the updated terms and conditions.

If you have any questions or concerns regarding these terms and conditions, please contact our customer support team.