Ordering:

1. Placing an Order:
   a. By placing an order through our food-based ecommerce platform, you confirm that you have read, understood, and agreed to our terms and conditions.
   b. Ensure that all the information provided during the ordering process is accurate, including your contact details and delivery address.
2. Order Confirmation:
   a. Once your order is placed, you will receive an order confirmation email or notification. This confirms that your order has been received and is being processed.
3. Order Changes and Cancellations:
   a. Any changes or cancellations to your order must be requested within a specified timeframe, typically within 24 hours of placing the order.
   b. We will make our best efforts to accommodate your request, but changes or cancellations cannot be guaranteed once the order has been processed or shipped.
4. Pricing and Payment:
   a. All prices listed on our platform are in Kenyan Shillings and inclusive of applicable taxes, unless otherwise stated.
   b. Payment options and terms will be specified during the checkout process. Payment must be made in full before the order is dispatched.

Returns and Refunds:

1. Product Quality and Issues:
   a. We strive to ensure the highest quality of our food products. If you receive a product that is damaged, expired, or differs significantly from the description, please contact our customer support team within a specified timeframe, typically within 48 hours of receiving the order.
   b. We may require photo evidence or other supporting documentation to process your claim.
2. Refund and Replacement:
   a. Depending on the nature of the issue, we may offer a refund, replacement, or store credit for the affected product(s).
   b. Refunds will be processed within a reasonable timeframe and returned to the original payment method used for the purchase.
3. Return Shipping:
   a. In cases where a return is necessary, we may provide instructions for returning the product(s).
   b. Return shipping costs may be covered by us or reimbursed, subject to our discretion and the specific circumstances of the return.
4. Exclusions:
   a. Certain perishable or customized food items may not be eligible for return or refund due to their nature.
   b. We reserve the right to refuse returns or refunds for products that have been mishandled, consumed, or improperly stored after delivery.

Please note that this policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.

If you have any questions or need further assistance regarding your order or returns, please contact our customer support team.